Product catalogue
Contact Us
Tel: + 86-755-89208299(10 lines)
Fax: + 86-755-89208299(10 lines)
Email:
info@hqgroupfactory.com
sales010@hqgroupfactory.com
  FAQ

1.How could Iget samples? Phone case
       
We can supply some free samples (total value under US 10 dollars) if you have a FedEx, DHL, UPS, EMS or TNT account.

2. How can I get your price list? 
 
Pleasesend us email or add our skype for our price list and order information. 

3. Can wehave our logo or company name to be printed on your products or the package? 
Yes. We areprofessional on OEM. We can help you to add your logo on the machine, gift box.The extra cost is according to different quantity. If arrive 200 pieces isfree OEM,

4. How to place an order?

Please send us your enquiry, after we quoted, if we reach a agreement, you can send us your purchase order byemail or fax. Or ask us to send  you a PROFORMA INVOICE or SALESCONTRACT for your order. 

5. Can you arrange the transportation for us? 

Yes. We also help you to arrange all kinds of goods can via sea, air or express angency (DHL, UPS, TNT, EMS, FedEx etc).We’d like to help you to find the mostprofitable way.

6. How can the products be sent to us? 
For small quantity or weight less than 100kgs, sent usually by courier (DHL, UPS, EMS,TNT & FEDEX).For orders from 100 to 500 kgs, either by air or sea.

7. What’s your usual payment term for orders? 

We accept terms of Wire Transfer (T/T)in advance or L/C at sight. For smaller order, Western Union  is also acceptable.

 8. What’s the warranty of your products?

Warranty period: 6 months  Return policy (during warranty period):
7 days after receipt: Factory pays the shipping. 
15 days after receipt: Buyer pays shipping to China and we pay return (from China to buyer's address). 
The 15 days later to 6th month: Buyers pay both shipping cost.
(Note: No refund unless we send a wrong product. .)
Factory won't undertake shipping charge and repair charge for artificial damage.

9. How can we become your sole distributor? 

If you can sell our products USD5,000 to USD20,000 per month, you could be one of ourdistributors in your city or area; If you can sell our products worth more than USD300,000 per month, you could be our sole distributor in the country. 

10. I just want to buy a few pieces of your products, what to do?

Except for batch orders, we also accept smaller orders, specially for the new customers. But hope you can let us know your possibly quantity in your enquiry.


 
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