Our half year Guarantee
Hqgroupfactory.com is committed to your total satisfaction. Warranty period: 3 months Return policy (during warranty period):
3 days after receipt: Factory pays the shipping.
7 days after receipt: Buyer pays shipping to China and we pay return (from China to buyer's address).
The 7 days later to 3th month: Buyers pay both shipping cost.
(Note: No refund unless we send a wrong product. .)
Factory won't undertake shipping charge and repair charge for artificial damage.
HQ does not accept traditional returns by objective reasons. In the unlikely event that your product is damaged or defective, Please contact us as soon as possible. If something is wrong with an order, we certainly want to help. Please do not schedule installation of your products until after the product has been received and examined.
Installing a damaged or defective product may void a warranty or damage claim.
HQ strives to provide our customers the best customer service possible. If you have any questions regarding returns, shipping, or products, please contact us by mail or telephone call. will deal well ASAP.